Frequently asked questions.

We handle every aspect of your rental property: marketing and leasing, tenant screening, rent collection, maintenance coordination, financial reporting, lease enforcement, evictions when necessary, and ongoing tenant communication. You receive deposits while we manage operations.

We charge a percentage of rent collected, between six and eight percent depending on tier, so we are paid only when you are paid. A one-time leasing fee equal to fifty percent of one month's rent applies when we place a new tenant. View complete pricing.

Never. You pay the actual contractor invoice with zero markup. We are compensated through our management fee, not through maintenance work, which keeps our incentives aligned with yours.

We can typically begin management within seven to ten days of signing the agreement. If the property requires leasing, we commence marketing immediately and average fourteen days to placement.

Yes. Many owners prefer to review applications before acceptance. We provide all qualified applications along with our recommendation, and you make the final selection within Fair Housing guidelines.

We follow a structured process: late notice on day six, formal pay-or-quit notice as required by local law, and eviction filing if necessary. Owners with our Eviction Protection plan have all legal fees covered.

Rent is collected through our online portal, processed, and direct-deposited to your bank account by the tenth of each month, along with your detailed financial statement.

Locate a property on our Properties page, select Apply Online, and complete the application. You will need identification, proof of income equal to three times the rent, and rental references. The application fee is $45 per applicant.

Most applications are processed within forty-eight hours once we have received all required documentation. Complex situations involving co-signers or multiple applicants may take three to five business days.

Security deposit is typically one month's rent for tenants with strong credit. Higher deposits may apply for tenants with limited credit history or pet owners. Returned within twenty-one days of move-out, less any deductions.

Yes. All rent is paid through your tenant portal. Bank transfer is complimentary; credit card has a small processing fee. You may also configure automatic monthly payments.

Log into your tenant portal and select Submit Request. Include photos if helpful. For emergencies including loss of heat, flooding, or electrical hazards, call our twenty-four-hour line at (555) 911-PROP.

Emergencies include loss of heat in winter, loss of water, sewage backup, flooding, electrical issues posing safety risk, broken locks compromising security, and gas leaks. All other issues are handled during business hours.

Many of our properties are pet-friendly with reasonable restrictions. Please check each property's pet policy. Service and emotional support animals are accommodated per Fair Housing law.

We contact you sixty to ninety days before your lease ends to offer renewal terms. Renewing tenants in good standing receive our Lease Renewal Rewards, including a rent credit.

We currently manage properties throughout the greater metropolitan area, with substantial expertise in residential, commercial, multifamily, and HOA properties. Please contact us regarding your specific location.

Single-family homes, condominiums, townhomes, multi-family up to fifty units, small commercial buildings, and HOAs. We maintain specialized expertise in each property type.

Yes. We hold a state real estate broker license, carry comprehensive general liability insurance and errors and omissions coverage, and are members of NARPM, the National Association of Residential Property Managers.

Every team member completes annual Fair Housing training. We apply standardized screening criteria uniformly to all applicants, regardless of protected class status under federal, state, and local law.

Certainly. We are pleased to connect prospective owners with current clients who have agreed to act as references. Simply request this during your consultation.